8 Confessions Of an old Verizon merchant | A former Verizon sales person, let’s call him Steve, composed to us recently providing insider advice to all the Consumerist visitors.
We had been excited because by focusing on how the sales team at Verizon are paid, customers will get an advantage whenever haggling more than a phone that is new. Just Exactly What? Haggling!? More than a phone!? Yes, also you could do it. Verizon Steve confesses all he understands, through the easy to the sublime…:
• Never obtain a 2-year agreement. “The only benefit up to a 2 year contract is really a $50 savings in your phone. Its perhaps not worthwhile. Just take the $50 to get an one year then you can certainly update up to a brand new phone every 10 https://datingmentor.org/fastflirting-review/ months.”
• Verizon reps get lots of money from brand new lines and specific add-ons and text packages, benefit from this. They won’t let a brand new consumer stroll out of the home. “Play hardball, they will certainly do just about anything to have the brand new lines. VZW makes $ from the ongoing solution, perhaps maybe not the phones. Inform them you don’t want to mail within the rebate. There does come a true point of diminishing comes back. For instance, if you strolled in and desired a $39 plan and a totally free treo 700, perhaps maybe maybe not gonna happen. But i’ve distributed virtually every non-PDA phone within the shop for the right deal. Also inform them you shall buy the add-ons, and text package. Trust in me right right here, they are 2 for the biggest metrics when it comes to reps. Get back the add-ons the day that is next phone customer support to cancel your text package.”
• Mention the lost or stolen system getting 25% off a phone that is new even though you’re under contract. Who’s to express you didn’t lose it?
• If you’re on an interest rate plan of $59.99 or maybe more, you could get “a brand new phone (and brand new agreement) for the low price after 12 months.”
• Insurance is a rip-off. It costs way too much and contains a $50 deductible.
• Tell them you’ll sign up when it comes to Unlimited Data Arrange along with your Treo. “Speaking of Treos, often they provide an additional $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t are interested. The leverage listed here is amazing also for the reason that it end that is high package matters as a unique activation in a roundabout way for the rep. None associated with the information packages are contractual. I take advantage of to inform the shoppers this to save them $.”
• Reps don’t get because money that is much you’re nevertheless in a agreement. In the event that you update regarding the phone with Verizon, the store reps won’t be as motivated to assist you.
• request a commitment credit in the phone prior to going towards the shop. “One solution to work the device then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you realize the agreement rules for VZW in a state, while making certain pay a visit to the shop with time to cancel the contract that is new instance you cant utilize the NE2.”
Benefit Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)
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Editor’s Note: This article initially showed up on Consumerist.